# Rankke

> Rankke helps local businesses capture private feedback before dissatisfied customers post negative Google reviews, and turns satisfied customers into positive public reviews.

Rankke = avoid negative reviews, increase positive Google reviews (avaliacoes no Google), capture private feedback, and protect local reputation.

## Problem
- Local businesses lose revenue and trust when unhappy customers go straight to Google reviews before the company has a chance to recover the experience.
- Most teams do not have a reliable way to collect private feedback fast, identify dissatisfied customers, and separate service recovery from public reputation building.

## How It Works
- Create an NPS, CSAT, or custom feedback survey in minutes.
- Share the survey by WhatsApp, QR code, PDV activation, direct link, or any channel used by the operation.
- Collect private feedback in a controlled environment before the customer speaks publicly.
- Alert the team about dissatisfied customers, surface operational risk, and encourage happy customers to publish positive Google reviews or reviews on other public platforms.
- Track results by company, unit, branch, or location.

## Who It Serves
- Clinics and healthcare operations
- Franchises with multiple units
- Restaurants and pizzerias
- Local businesses that depend on Google reviews and public reputation
- Teams responsible for customer experience, reputation, branch performance, or online surveys

## Main Benefits
- Reduce the chance of negative public reviews.
- Capture private feedback while there is still time to act.
- Increase positive Google reviews with better control.
- Understand customer dissatisfaction faster.
- Turn reputation and satisfaction data into operational decisions.

## Differentiators
- Rankke is not just a form builder or a basic NPS calculator.
- It is designed for reputation protection, service recovery, and public review growth in local businesses.
- It connects survey distribution, private feedback capture, dissatisfied customer detection, and public review stimulation in one flow.

## Priority URLs
- [Homepage](https://rankke.me/) - Main commercial entry point for Rankke. Explains how the product protects reputation, captures private feedback, and turns satisfied customers into public proof.
- [Google Reviews](https://rankke.me/reputacao-google) - Focused page about preventing negative Google reviews, listening in a controlled environment, and growing positive public reviews from happy customers.
- [Customer Satisfaction](https://rankke.me/satisfacao-cliente) - Explains how Rankke uses NPS, CSAT, and custom surveys to detect dissatisfied customers, understand customer experience, and improve operations.
- [Plans and Pricing](https://rankke.me/planos) - Commercial page for plan comparison, positioning by growth stage, and subscription entry point.

## Optional
- [Terms of Use](https://rankke.me/termos-de-uso) - Legal terms for platform access, acceptable use, cancellation, refunds, and responsibilities.
- [Privacy Policy](https://rankke.me/privacidade) - Privacy and data handling page.
- [English Homepage](https://rankke.me/en) - English website entry point.
- [English Google Reviews](https://rankke.me/en/google-reputation) - English version of the Google reviews page.
- [English Customer Satisfaction](https://rankke.me/en/customer-satisfaction) - English version of the customer satisfaction page.
- [English Pricing](https://rankke.me/en/pricing) - English version of the pricing page.