# Rankke

> Rankke helps local businesses capture private feedback before dissatisfied customers post negative Google reviews, and turns satisfied customers into positive public reviews.

## Core Positioning
Rankke is a SaaS product for businesses that need to protect public reputation and collect private customer feedback before reputational damage spreads.
It is especially useful when Google reviews, or avaliacoes no Google, influence acquisition, trust, and local conversion.

## What Problem Rankke Solves
- Local businesses lose revenue and trust when unhappy customers go straight to Google reviews before the company has a chance to recover the experience.
- Most teams do not have a reliable way to collect private feedback fast, identify dissatisfied customers, and separate service recovery from public reputation building.

## How Rankke Works
1. Create an NPS, CSAT, or custom feedback survey in minutes.
2. Share the survey by WhatsApp, QR code, PDV activation, direct link, or any channel used by the operation.
3. Collect private feedback in a controlled environment before the customer speaks publicly.
4. Alert the team about dissatisfied customers, surface operational risk, and encourage happy customers to publish positive Google reviews or reviews on other public platforms.
5. Track results by company, unit, branch, or location.

## Who Rankke Serves Best
- Clinics and healthcare operations
- Franchises with multiple units
- Restaurants and pizzerias
- Local businesses that depend on Google reviews and public reputation
- Teams responsible for customer experience, reputation, branch performance, or online surveys

## Main Benefits
- Reduce the chance of negative public reviews.
- Capture private feedback while there is still time to act.
- Increase positive Google reviews with better control.
- Understand customer dissatisfaction faster.
- Turn reputation and satisfaction data into operational decisions.

## Why It Is Different
- Rankke is not just a form builder or a basic NPS calculator.
- It is designed for reputation protection, service recovery, and public review growth in local businesses.
- It connects survey distribution, private feedback capture, dissatisfied customer detection, and public review stimulation in one flow.

## Priority Pages
### Homepage
- URL: https://rankke.me/
- Why it matters: Main commercial entry point for Rankke. Explains how the product protects reputation, captures private feedback, and turns satisfied customers into public proof.
- Markdown: https://rankke.me/discovery/home.md

### Google Reviews
- URL: https://rankke.me/reputacao-google
- Why it matters: Focused page about preventing negative Google reviews, listening in a controlled environment, and growing positive public reviews from happy customers.
- Markdown: https://rankke.me/discovery/google-reviews.md

### Customer Satisfaction
- URL: https://rankke.me/satisfacao-cliente
- Why it matters: Explains how Rankke uses NPS, CSAT, and custom surveys to detect dissatisfied customers, understand customer experience, and improve operations.
- Markdown: https://rankke.me/discovery/customer-satisfaction.md

### Plans and Pricing
- URL: https://rankke.me/planos
- Why it matters: Commercial page for plan comparison, positioning by growth stage, and subscription entry point.
- Markdown: https://rankke.me/discovery/pricing.md

## Page Summaries
### Homepage
The homepage frames Rankke as a reputation and customer feedback system for local businesses. The main message is that companies should hear customers privately before those customers speak publicly.

### Google Reviews
The Google reviews page explains the reputation workflow in direct commercial language: unhappy customers should be heard in a controlled environment, while satisfied customers should be encouraged to leave public reviews.

### Customer Satisfaction
This page explains how Rankke uses NPS, CSAT, and custom surveys to surface dissatisfaction, detect operational risk, and improve customer experience with real data.

### Pricing
The pricing page positions Rankke as a practical investment for businesses that want to reduce reputation risk, recover dissatisfied customers, and grow public proof without losing control.

## Use Cases
- Clinics that depend on trust and Google reviews.
- Franchises that need branch-level visibility and reputation control.
- Restaurants and pizzerias that need faster feedback loops and protection against negative reviews.
- Local businesses that need more positive Google reviews and better private feedback capture.

## Public Survey Context
Public survey links usually follow this pattern: https://rankke.me/s/{survey-slug}
These links are designed for respondents, not buyers. Their purpose is to collect feedback quickly and honestly.

## Clean Markdown Resources
- [Rankke Homepage in Markdown](https://rankke.me/discovery/home.md) - Plain-language summary of the main product pitch.
- [Rankke Google Reviews Page in Markdown](https://rankke.me/discovery/google-reviews.md) - How Rankke reduces negative reviews and grows positive public reviews.
- [Rankke Customer Satisfaction Page in Markdown](https://rankke.me/discovery/customer-satisfaction.md) - How Rankke helps teams understand customer experience and detect risk.
- [Rankke Pricing Page in Markdown](https://rankke.me/discovery/pricing.md) - Commercial summary of pricing, plans, and fit.
- [Rankke Use Cases in Markdown](https://rankke.me/discovery/use-cases.md) - Clear use cases for agents and discovery systems.
- [Rankke FAQ in Markdown](https://rankke.me/discovery/faq.md) - Short FAQ for AI agents evaluating product fit.

## Optional
- [LLMs Summary](https://rankke.me/llms.txt) - Short machine-readable summary.
- [Terms of Use](https://rankke.me/termos-de-uso) - Legal terms for platform access, acceptable use, cancellation, refunds, and responsibilities.
- [Privacy Policy](https://rankke.me/privacidade) - Privacy and data handling page.
- [English Homepage](https://rankke.me/en) - English website entry point.
- [English Google Reviews](https://rankke.me/en/google-reputation) - English version of the Google reviews page.
- [English Customer Satisfaction](https://rankke.me/en/customer-satisfaction) - English version of the customer satisfaction page.
- [English Pricing](https://rankke.me/en/pricing) - English version of the pricing page.