Privacy Policy

This Policy applies to the Rankke website, platform dashboard, authentication flows, and operational workflows related to the use of the service.

The operation described here is currently based in Brazil and, until the final legal entity is publicly formalized, the public identification of the operation is made through the Rankke brand and the contact channel fale@rankke.me.

We may collect data you provide directly, such as name, email, phone number, encrypted password, profile information, and data submitted through contact or signup forms.

We may also collect operational data related to your use of the platform, such as created surveys, received responses, links, integration settings, technical records, access logs, and navigation metadata.

When you use social login such as Google, we receive only the provider data necessary to authenticate your account and operate access to the service.

We use data to create and maintain accounts, authenticate users, provide platform features, process subscriptions, answer contact requests, provide support, and protect platform security.

Data may also be used for internal metrics, product improvement, fraud prevention, legal compliance, and communications related to service operations.

When Rankke acts as controller of account and authentication data, processing occurs based on service performance, legitimate interest, legal obligation, or consent where applicable.

For data collected by Rankke customers through surveys created on the platform, the Rankke user remains responsible for having an adequate legal basis and for informing respondents under applicable law.

Rankke may share data with providers essential to operating the service, such as hosting, authentication, database, payment processing, and transactional communication providers.

Such sharing happens only to the extent necessary to deliver the platform, keep it secure, process billing, or comply with legal obligations.

We may use cookies, browser local storage, and technical logs to keep sessions active, remember preferences, improve performance, and monitor product stability.

Fully blocking these technologies may affect authentication, navigation, and essential platform features.

Data is kept for as long as necessary to operate the account, comply with legal obligations, resolve disputes, maintain security, and apply technical product retention policies.

Rankke adopts reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration, or improper disclosure, although no digital environment is entirely risk free.

Paying users may manage subscription cancellation from the authenticated product environment under My Subscription whenever that option is available for the account.

Refund requests are not processed through a public form and must be sent by email to fale@rankke.me for review based on account history and billing timing.

You may request information about your registration data, correction of inaccurate information, and other rights available under applicable law.

For privacy, personal data, cancellation, or refund matters, contact fale@rankke.me.

Rankke may update this Privacy Policy to reflect product evolution, new integrations, operational adjustments, or legal requirements.

The latest version applies from the moment it is published on the website.